Why You Need Workflow Automation?

Modern organizations are struggling with the digital transformation challenge: how to unify internal and external business communications where email, telephone, spreadsheets, whiteboards and Post-It notes dominate task and work management. All of these task management tools rely largely upon human memory and are poor tools for collaboration and generating visibility when a worker or decision-maker needs it.

A workflow automation platform allows organizations to drastically reduce reliance upon these communications and tracking tools, instead ensuring that all work task information and communications are either conducted within the platform or maintain a record of communications within the relevant work tasks.

Far less reliance is placed upon fallible human memory or task tracking spreadsheets which may not have been shared after being updated by a worker somewhere else in the company. Instead, the workflow platform maintains this information in a central repository which can be distributed or accessed by anyone with the authority to do so (usually using Role-based Permissions).

The Value of Workflow Automation

In essence, you need a workflow automation system because it delivers a far more consistently positive experience for your customers, both external and internal, when it comes to finished work product.